What Your ERP Provider Isn’t Telling You About RPA

ERP systems are often positioned as the single solution for managing a business. They centralise processes, improve visibility, and promise smoother operations. Yet many organisations discover that ERP software still leaves inefficiencies. Repetitive tasks remain, data updates require manual effort, and processes move slower than expected. 

This is where RPA makes the difference. Robotic Process Automation fills the gaps that ERP systems cannot address. It ensures tasks are handled consistently and at speed, from finance to operations. But here is what most ERP providers will not say. Their platforms alone cannot achieve full automation. By combining RPA and ERP, companies gain far greater accuracy, productivity, and scalability. This article unpacks the challenges, the reasons providers stay quiet, and the solution that delivers measurable results. 

What is RPA? 

RPA, or Robotic Process Automation, is software that automates repetitive digital tasks. It mimics the way a person would interact with applications, moving data between systems, filling in forms, or generating reports. RPA works across multiple platforms, which means it can link different tools together without custom integrations. 

The key advantage is speed and consistency. Tasks that usually take hours can be completed in minutes with fewer delays. This makes RPA in business a vital tool for streamlining operations and reducing friction in day-to-day processes. 

What is ERP? 

ERP stands for Enterprise Resource Planning. It is software that brings together core business functions such as finance, HR, supply chain, and customer management. Instead of each department using its own system, ERP software centralises data and processes into one platform. 

ERP systems give management visibility and control. They are designed to improve planning, reduce duplication, and create a single source of truth. However, while ERP software is powerful, it cannot automate every repetitive task. This is where RPA and ERP work hand in hand to achieve true end-to-end efficiency. 

The Problem with ERP Systems Alone 

ERP software streamlines many functions, but it is not built to cover every process. Routine tasks like capturing invoices, transferring data, and generating reports are often still handled manually. These tasks slow down teams and create opportunities for delays. 

ERP providers highlight the strengths of their systems, yet rarely point out the friction that remains. The result is frustration, higher operational costs, and inefficiencies that are difficult to ignore. 

The Solution: RPA and ERP Together 

Many ERP vendors quietly use RPA within their own platforms, often limited to migrating data from legacy systems or handling routine month-end tasks. Businesses end up paying for this functionality within their ERP licence, but providers rarely point out that the same RPA technology can be applied much more broadly. Beyond finance close processes, RPA can transform HR onboarding, supply chain updates, and customer service. By not emphasising this, providers leave the impression that ERP alone is the complete solution, when in reality, RPA unlocks automation opportunities they don’t showcase. 

When combined, RPA and ERP create an automation framework that goes beyond what ERP software can deliver on its own. RPA tools connect with ERP systems in real time and handle repetitive work quickly and with precision. 

Here is how RPA in business transforms ERP systems: 

• Finance: Speeds up invoice processing, reconciliations, and reporting. 

• HR: Simplifies onboarding, payroll checks, and regulatory processes. 

• Operations: Automates data transfers, inventory updates, and supply chain tracking. 

• Customer service: Updates records, pulls information from multiple systems, and reduces response times. 

 

RPA does not compete with ERP. It strengthens ERP systems by filling the automation gaps. This is the part providers often fail to highlight. 

Who Gains the Most from RPA and ERP 

Organisations dealing with high transaction volumes see the greatest improvements. Manufacturers, retailers, and financial services reduce costs and streamline workflows. Smaller companies also benefit, as automation scales their operations without adding complexity. 

The impact is clear. Automations reduce errors, shorten processing times, and improve compliance. For decision makers, relying only on ERP providers’ claims leaves opportunities untapped. RPA and ERP together create a foundation for efficiency across the business. 

Taking the Next Step 

Your ERP provider may have left out key details. ERP software brings structure, but RPA adds the speed and accuracy that many businesses need to stay competitive. Together, they close the gaps that slow down your processes and drain resources. 

At SmartTechNXT, we help businesses integrate RPA with their ERP systems. The result is streamlined workflows, reduced costs, and a stronger return on your ERP investment. Do not stop at what your ERP provider offers. Take the next step and see how automation can transform your operations. 

Book a Call with us today to learn how we can help you unlock the full potential of your ERP systems with RPA. 

FAQs 

What is the difference between RPA and ERP? 

ERP systems centralise and manage processes. RPA automates repetitive tasks that ERP cannot cover. Used together, they drive efficiency and accuracy. 

Can RPA replace ERP software? 

No. ERP provides the system of record. RPA enhances ERP by automating routine processes that fall outside ERP’s built-in functionality. 

What are examples of RPA in business? 

RPA can handle invoice processing, data transfers, report generation, and compliance checks. 

Is RPA costly to add to ERP systems? 

Costs depend on scope, but RPA typically pays for itself quickly by cutting delays, reducing errors, and increasing productivity. 

Why do ERP providers not promote RPA? 

They prefer to position their software as a complete solution. Discussing RPA would highlight the limits of their core product.